Refund policy
RETURN & REFUND POLICY Thank you for shopping with Stillflower Home. We hope you love your order. Because our items are fulfilled and shipped by trusted supplier partners, please read this policy carefully before placing an order. RETURNS We accept return requests within 14 days of delivery for eligible unused items. To be eligible for a return, an item must be: - Unused, unworn, and in its original condition - Returned in its original packaging when possible - Free from damage, stains, odors, or signs of use - Accompanied by proof of purchase or an order number To begin a return, please contact us at hello@stillflowerhome.com with your order number, the item you would like to return, and the reason for your request. Please do not send an item back before receiving return instructions from us. RETURN SHIPPING Unless an item arrived damaged, defective, incorrect, or materially different from what was ordered, customers are responsible for return shipping costs. We recommend using a tracked shipping method, as Stillflower Home is not responsible for packages lost in transit on their way back to us or our supplier partner. NON-RETURNABLE ITEMS The following items are not eligible for return unless they arrive damaged, defective, or incorrect: - Items marked final sale - Gift cards - Personalized, customized, or made-to-order items - Items that have been used, assembled, altered, washed, or damaged after delivery - Items returned without prior approval - Items returned outside the approved return period DAMAGED, DEFECTIVE, OR INCORRECT ITEMS Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery at. Include your order number and clear photos of: - The item - The damage, defect, or issue - The shipping box or packaging, if applicable - The shipping label, if applicable After reviewing the information, we will work with the supplier to provide the appropriate resolution. Depending on the situation, this may include a replacement, store credit, partial refund, or full refund. REFUNDS Once your return is received and inspected, we will notify you whether your return has been approved or declined. If approved, refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued. Original shipping charges are non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item. ORDER CANCELLATIONS We process orders quickly in order to provide timely delivery. Cancellation requests must be submitted as soon as possible after an order is placed. We will do our best to cancel an order before it enters processing. Once an order has been processed or shipped by a supplier partner, it may no longer be eligible for cancellation and will be handled under this Return & Refund Policy. SHIPPING DELAYS Delivery estimates are provided in good faith but may vary because our products are fulfilled by supplier partners. If an order is delayed beyond the estimated shipping timeframe, we will communicate with you and provide available options. If we cannot fulfill an order within the promised timeframe, or within the timeframe required by applicable law when no timeframe was stated, you may cancel the unshipped portion of the order for a prompt refund. CONTACT US For return, refund, cancellation, or order questions, please contact us at hello@stillflowerhome.com